SHIPPING INFORMATION

Order Restrictions

Thank you for shopping with Weleba! We’re committed to ensuring your order reaches you as quickly and safely as possible. Below is everything you need to know about our shipping process:

Processing Time

All orders are processed within 1–3 business days after the order is placed. Please note that orders placed on weekends or public holidays will be processed the next business day. During peak seasons or sales events, processing times may take a little longer. We appreciate your patience and will notify you if any delays occur. Shipping Rates & Delivery Times Domestic (within Eritrea): Standard Shipping: 3–7 business days Shipping Cost: Eritrean customers enjoy a flat-rate shipping fee of [insert price] International Shipping: We are proud to offer international shipping to select countries. Delivery times for international orders typically range from 7–21 business days, depending on your location and the courier service. Shipping costs vary based on the destination and weight of the order. Please check the shipping calculator during checkout for an accurate rate.

Shipping Carriers

We use trusted carriers to ensure your order arrives safely and on time, including [insert courier services, e.g., DHL, FedEx, Eritrean Post]. Once your order ships, you will receive a tracking number to monitor its progress. Order Tracking Once your order has shipped, we will send you an email with your tracking number and a link to track your order. You can use this tracking number to monitor your package's journey until it reaches you. Customs, Duties & Taxes Please note that Weleba is not responsible for any additional customs duties, taxes, or fees that may be applied by the destination country. These charges are the responsibility of the customer and will be determined by the customs office in the destination country. We recommend checking with your local customs office for more information regarding these charges before placing an order. Address Accuracy To ensure a smooth and timely delivery, please double-check the accuracy of your shipping address during checkout. We are not responsible for orders that are delayed or lost due to incorrect address information. If you realize that you've made an error in your shipping address, please contact us as soon as possible, and we will do our best to assist you.

Shipping Delays

While we strive to ensure your order arrives on time, certain factors such as weather, holidays, or other circumstances beyond our control can cause delays. If your order is delayed, please check the tracking information, and feel free to reach out to us if you have any concerns. Returns & Exchanges For details on returns, exchanges, or issues with your order, please refer to our [Returns & Exchanges Policy](insert link) for further information. Contact Us If you have any questions about our shipping policies or need assistance with an order, don’t hesitate to contact our customer service team at [insert contact details]. We're happy to assist!

Return Policy

Return

Refund Policy At Weleba, we strive to provide high-quality, authentic Eritrean heritage clothing that you will love. However, please note the following regarding our refund policy: No Refunds After Shipment Once your order has been shipped, we do not offer refunds. By completing your purchase on our website, you acknowledge and agree to this policy. Pre-Purchase Considerations Before making a purchase, we encourage all customers to carefully read the product descriptions, sizing information, and other details provided for each item. Our team is happy to assist with any questions you may have regarding sizing, fit, or other product specifics before completing your order. Damaged or Defective Items In the unlikely event that you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly assist you in resolving the issue, whether that means offering a replacement or store credit, depending on the circumstances. Exchanges We currently do not offer exchanges, so please make sure to select your products carefully before purchasing. If you need assistance with product details or sizing, please reach out to us prior to placing your order. Contact Us If you have any questions or concerns about your purchase, please do not hesitate to contact us at [insert contact details]. We are here to assist you and ensure that you have the best experience with Weleba.

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